Booking & Rates

Terms and Conditions

1. INCLUSION AND EXCLUSION

1.1 All Cruises on board Jakare include:

• 3 meals/day (Indonesian & International food) + all days Tea, coffee & snacks
• Non-alcoholic drinks: Mineral Water, soda, juices, Coffee/Tea
• Airport/hotel – Vessel – Airport/hotel Transfers on start days and end days
• Towels & bed sheets
• French or English speaking Cruise Director (as applied)
• Snorkeling equipment (mask, snorkel, fins)
• Water sports (Kayaks, Wake board and Stand Up Paddle – as applied)

 1.2 Diving cruise package includes:

• English and French speaking Dive Master(s) (As applied)
• Maximum 3 dives per day
• Full dive tanks, weight belt and weights

 1.3 All packages exclude:

• Any bank fees and bank commissions due during payment
• Flight tickets to/from Vessel departure location
• Alcoholic drinks
• Crew-tips
• National park / Port fees & Conservation Fees if any
• Dive Equipment rental
• BCD, Regulator, Wetsuits
• NITROX refill (as applied)
• Diving breeds
• Fuel Surcharge (if any)

 2. Payment

• Payment 30% advance at confirmation of the Cruise and balance latest 60 days before the cruise. The 30% advance payment is not refundable.
• For short notice booking made within 60 days before departure, payment of the full amount is due.
• In case of non-payment of advance payment or balance fees on time (10 days after invoice received), the booking will be cancelled, and the slot will be open to other customers.
• Guests are expected to pay on board expenses in cash at the end of their trip (EUR, USD or IDR are accepted).

3.Cancellation and Changes

• From Guest Side – Individual Booking
  • If written cancellation of the Cruise by the guests occurs more than 60 days before departure, 30% of the total amount (the deposit) will be retained.
  • If written cancellation of the Cruise by the Guests occurs less than 60 days before cruise, 100% of the total amount will be retained.
  • Shortening of a Trip by the Guest for any reason does not entitle the Guests for any refund.
• From group side – group Booking
  • If written cancellation of the Cruise by the group occurs 6 months or more before departure, 0% of the total amount will be retained.
  • If written cancellation of the Cruise by the group occurs between 6 and 4 months before cruise, 10% of the total amount will be retained.
  • If written cancellation of the Cruise by the group occurs between 4 and 2 months before cruise, 30% (the deposit) of the total amount will be retained.
  • If written cancellation of the Cruise by the group occurs 2 months or less before cruise, 100% of the total amount will be retained.
  • Shortening of a Trip by the group for any reason does not entitle the group for any refund.

From Teratai TT

• Teratai TT and Affiliates has the right to change the prices due to sudden and unforeseeable circumstances such as Government sudden change in regulations or tax/increase on petrol prices. Teratai TT shall make all effort to communicate these changes as soon as arising.
• If Teratai TT is unable to deliver services as specified in the booking due to operational failure, alternative arrangement of at least equal quality will be offered, or full compensation of all costs directly related to the booking service.
• The Guests may be charged for partially provided services or cost in direct relation to the booked services.

4. Itineraries
Itineraries remain subject to change due to unexpected natural events (like weather, sea conditions…etc) or government regulations or other factors which are not under Teratai TT control. Teratai TT shall make all efforts to communicate the issues fully and carry out the program as planned or find acceptable alternatives in full consultation with the Guests. Only if the duration of the trip is adversely affected shall Teratai TT refund the difference between the planned/agreed Trip and actual Trip.

 5.Liability and Insurances
By paying their Cruise, the Guests indemnifies Teratai TT and Affiliate Services from any direct or indirect claims, arising from an injury, illness, death, damage to or loss of property in any way during embarkation, carriage, activities during the Cruise and disembarkation. It is essential for the Guests to arrange a Comprehensive and Personnel insurance covering such as, but not limited to, baggage loss, trip change, trip cancellation, illness, accident, evacuation, death and so on.

Teratai TT cannot be held liable for matters such as baggage loss or damage, expenses or inconvenience caused by delayed or canceled transportation services, change of schedule, strikes or other conditions arising before, during or after the Trip.

Diving insurance is compulsory for all divers. Information on individual diver insurance shall be provided in the wish list provided before the Cruise. DAN ASIA (web insurance) or AQUAMED are serious and competitive.

Waiver of liability shall be signed by all divers and non-divers before the cruise starts. In addition, Divers shall fill medical statement related to the scuba diving activity once they arrive on board. Should any issue related to diving fitness and/or ability to dive arise at the start of a cruise, Teratai TT representative on board reserves its right to authorize a guest to dive or not during the cruise.

 6. Force Majeure
Teratai TT reserves its right to cancel a cruise or part of a cruise for reason of Force Majeure (ie natural disasters, Act of God, change to the law, explosions, fire, war, riots, strikes, epidemics,… etc). In that case Teratai TT shall not be held responsible for any failure to deliver its services as per specified in the booking. Teratai TT shall promptly provide to the Guests full particulars thereof and both parties shall meet, discuss and agree the best solution to mitigate inconveniences causes by the FORCE MAJEURE on both parties.

Special Terms And Conditions

Jakaré Liveaboard – June 2020

These Special Payment and Cancellation Conditions have been developed and are implemented to adapt to the special COVID19 time and apply for all new booking done before 31 Dec 2020.
All other Terms and Conditions not mentioned herein remain applicable as per our standard Terms and Conditions.

1. Payment
   • Payment 10% advance at confirmation of the Cruise and balance(90%) latest 30 days before the departure of the cruise.
   • For short notice booking made within 30 days before departure, payment of the full amount is due.
2. Cancellations and Changes
   • From Guest side – individual Booking
     • If written cancellation of the Cruise by the guests occurs more than 30 days before departure, 10% of the total amount (the deposit) will be retained.
     • If written cancellation of the Cruise by the Guests occurs less than 30 days before cruise, 100% of the total amount will be retained.
     • Shortening of a Trip by the Guest for any reason does not entitle the Guests for any refund.
   • From Guest side -group Booking
     • If written cancellation of the Cruise by the group occurs 6 months or more before departure, 0% of the total amount will be retained.
     • If written cancellation of the Cruise by the group occurs between 6 and 1 months before cruise, 10% of the total amount will be retained.
     • If written cancellation of the Cruise by the group occurs 1 months or less before cruise, 100% of the total amount will be retained.
     • Shortening of a Trip by the group for any reason does not entitle the group for any refund.
   • From Individual or Group booking and at the condition that the Guest are unable to travel because of restrictions implemented by the Country of residence of the Guest orIndonesia or any other country due to COVID19 (Corona Virus).
     • If written cancellation of the Cruise by the guests occurs more than 30 days before departure,the guests will have the options of a) a full refund with no cancellation penalties or b) a report of the booking up to 18 months from the original departure date, without any rebooking fees.
     • If written cancellation of the Cruise by the Guests occurs less than 30 days before cruise, 100% of the total amount will be retained.